To Our Valued Customers and Business Partners

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To Our Valued Customers and Business Partners

As the world is adjusting to the new changes in the every minute of their life due to the pandemic spread of Coronavirus (COVID-19), At DiTech we extend our sympathy to all that are impacted and offer our gratitude to the doctors, nurses, workers and organization that are helping the world to battle this pandemic situation. At DiTech, our top priority is the health and safety of our employees, business partners, customers and communities. We have been persistently following the guidelines from WHO (World Health Organization), Centers for Disease Control and Prevention (CDC) and complemented with recommendations by our Local health authorities.

During this uncertainty, it is important for us to reassure you that DiTech is 100% operational as we have a robust Business Continuity Plan (BCP) in action to provide uninterrupted Service to all our valued Customers and Business Partners.

Our commitment to you

Safety

  • Implemented remote working protocols for all the employees and maintain Social distancing.
  • Suspended all business travel.
  • Prohibited any visitors and employees to our sites.
  • Our entire global team is leveraging collaboration and communication by video conferencing.

Service and Support

  • We have introduced a three team shift structure to ensure that we can continuously support our customers in their time zones.
  • Through video conferencing, our teams are offering technical support continually to ensure seamless production for our clients.
  • Our 24×7 support and customer success teams are also globally distributed and are fully staffed to provide the high quality, result-oriented service which you have come to expect from our team.

Strong Cloud Infrastructure

  • DiTech global team is remotely working from home with fully equipped system and cloud data centers to provide uninterrupted services.
  • Disaster Recovery Plan is well-tested by shifting traffic between Data Centers on a regular basis.
  • 3ClicksMaster – Cloud based Cross Media Publishing Platform is continually being used by our Production team to increase the scalability and connect with the authors.
  • 3ClicksMaster – Project Tracking system is used by all our clients are equipped with their login credentials to monitor the statuses of the project, regardless of the physical work locations.

We have an amazing team at DiTech that is here for you. All of us stand ready to assist you in any way we can so you can continue to thrive and advance in the months to come.

For any assistance with Ongoing Projects or Queries, Reach us at sales@ditechps.com or Give us a call at +1 (917) 464-3518


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